Who We Are and How to Reach Us
Beep Beep Casino operates the website located at https://beep-beep-casino-canada.com/ and is responsible for the personal information you share with us when you register, play, or otherwise interact with our platform. Our registered address is 88 West Pender Street, Floor 5, Vancouver, BC V6B 6N9, Canada. If you have questions about how your personal data is handled, you can contact our privacy team directly:
- Email: support@beep-beep-casino-canada.com
- Phone: +1 (604) 555-9217
- Postal address: 88 West Pender Street, Floor 5, Vancouver, BC V6B 6N9
We are committed to handling your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the applicable provincial privacy legislation including British Columbia’s Personal Information Protection Act (PIPA), Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), and Canada’s Anti-Spam Legislation (CASL). Where our operations engage anti-money laundering obligations, we also comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and FINTRAC requirements.
What Personal Information We Collect
We collect personal information to operate our casino services lawfully, verify your identity, process your transactions, and keep our platform secure. The categories of information we collect include the following.
Information You Provide Directly
- Full legal name, date of birth, and residential address
- Email address and phone number
- Government-issued identification documents such as a passport or driver’s licence
- Proof of address documents such as a utility bill or bank statement
- Payment information including card details, account numbers, or cryptocurrency wallet addresses associated with Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, or Ethereum transactions
- Username, password (stored in hashed form), and security preferences
- Communications you send to our support team via email, live chat, or our contact form
Information We Collect Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Session data including login timestamps, pages visited, games played, and session duration
- Transaction history including deposit amounts, withdrawal requests, bonus usage, and wagering activity
- Cookies and similar tracking technologies as described further in our Cookie Policy
Information from Third Parties
- Identity verification results from third-party KYC (Know Your Customer) service providers
- Fraud detection signals from payment processors and security partners
- Screening results against sanctions lists and politically exposed persons (PEP) databases, as required by FINTRAC
Why We Collect Your Information and the Legal Basis for Doing So
Under PIPEDA, we must identify a clear purpose for collecting personal information and obtain meaningful consent. Below is a plain explanation of why we hold each category of data.
Account Registration and Contract Performance
We need your name, date of birth, email, and address to create and manage your account. This is necessary to fulfil the terms of service agreement between you and Beep Beep Casino, and we cannot provide you with casino services without this information.
Identity Verification and Legal Compliance
Canadian law requires us to verify the identity of our players before processing withdrawals and to maintain records that satisfy anti-money laundering obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. This includes confirming that you are at least 19 years of age (the legal gambling age in British Columbia and most Canadian provinces) and that you are not subject to a self-exclusion order. We use government-issued ID documents and address verification to fulfil these obligations. This processing is not optional and is carried out on the basis of a legal requirement.
Payment Processing
We process your financial information to handle deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Interac, Bitcoin, USDT, and Ethereum. We retain records of transactions to resolve disputes, comply with FINTRAC reporting thresholds, and meet our obligations under applicable tax and financial regulations.
Responsible Gambling Obligations
We collect and monitor your gaming activity, including session length, deposit frequency, wagering patterns, and self-imposed limit settings, to support responsible gambling obligations and to identify patterns that may indicate problematic gambling behaviour. This processing is carried out in the legitimate interest of protecting player welfare and in compliance with responsible gambling standards.
Fraud Prevention and Platform Security
We use IP addresses, device identifiers, and behavioural data to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other violations of our terms. This processing protects the integrity of the platform and is necessary to operate a secure and fair gaming environment.
Marketing Communications
If you have consented to receive promotional emails or notifications, we use your contact details and gaming preferences to send relevant offers, bonus announcements, and product updates. In accordance with CASL, we will only send commercial electronic messages to players who have given express or implied consent, and every marketing message will include a clear and functional unsubscribe mechanism. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@beep-beep-casino-canada.com.
Customer Support
When you contact our support team, we retain records of your communications to resolve your query, improve our service quality, and train our support staff. These records are held for as long as they are relevant to your account history.
How We Share Your Information
Beep Beep Casino does not sell your personal information to third parties. We share your information only in the following specific circumstances.
Service Providers Acting on Our Behalf
We engage third-party providers to deliver specific operational functions. These include identity verification providers, payment processors, fraud detection systems, IT infrastructure and cloud hosting services, and customer support software platforms. These parties are permitted to use your information only for the purpose for which it was shared and are bound by contractual privacy obligations consistent with PIPEDA requirements.
Game Software Providers
When you play games from our library, the relevant software providers including Evolution Gaming, Play’n Go, PG Soft, Pragmatic Play, Spribe, BGAMING, Evoplay, Playtech Live, Ezugi, 3 Oaks Gaming, SmartSoft, and others may process technical data associated with gameplay sessions. This data is processed for the purpose of delivering the game, detecting cheating, and maintaining fairness certification. Our agreements with these providers require them to handle gameplay data in accordance with applicable data protection standards.
Regulatory and Law Enforcement Authorities
We will disclose personal information to FINTRAC, law enforcement agencies, or other competent authorities when required to do so by Canadian law or court order. We will also disclose information when we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or address a serious security threat.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. In such circumstances, we will notify you by posting a notice on https://beep-beep-casino-canada.com/ and, where required, obtain fresh consent before your information is processed under materially different terms.
International Data Transfers
Beep Beep Casino operates under licence number 365/JAZ issued in Curaçao. Some of our service providers and game suppliers are located outside Canada, including in the European Economic Area and other jurisdictions. When your personal information is transferred outside Canada, we take steps to ensure it receives a level of protection comparable to the standards required under PIPEDA. These steps include entering into data processing agreements that incorporate appropriate contractual safeguards or transferring to jurisdictions that have been assessed as providing adequate protection for personal information.
How Long We Keep Your Information
We retain personal information only for as long as it is necessary for the purposes described in this policy or as required by law. The following general retention periods apply.
- Account and identity verification records: retained for a minimum of five years following account closure to satisfy FINTRAC record-keeping obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act
- Transaction records: retained for a minimum of five years in compliance with financial regulatory requirements
- Responsible gambling records including self-exclusion history and limit settings: retained for a minimum of five years to protect players in the event of an account reinstatement request
- Customer support communications: retained for three years following resolution of the relevant query
- Marketing consent records: retained for the duration of your account and for two years following any withdrawal of consent
When retention periods expire, personal information is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Your Rights Under Canadian Privacy Law
As a Canadian resident, you have a number of rights concerning your personal information. Beep Beep Casino respects these rights and has processes in place to handle your requests in a timely and transparent manner.
Right to Access
You have the right to request a copy of the personal information we hold about you, along with an explanation of why we hold it, how it has been used, and to whom it has been disclosed. We will respond to verified access requests within 30 days as required under PIPEDA.
Right to Correction
If the personal information we hold is inaccurate, incomplete, or outdated, you have the right to request that we correct it. We will amend the record where we are satisfied that the correction is warranted, or we will annotate the file to note your request if we are unable to make the change.
Right to Withdraw Consent
Where we process your information on the basis of your consent, such as for marketing communications, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Complaint
If you believe that Beep Beep Casino has not handled your personal information in accordance with applicable Canadian privacy law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Residents of British Columbia may also file a complaint with the Office of the Information and Privacy Commissioner for BC. Quebec residents may contact the Commission d’accès à l’information du Québec.
To exercise any of the rights described above, please contact us at support@beep-beep-casino-canada.com or in writing to 88 West Pender Street, Floor 5, Vancouver, BC V6B 6N9. We may ask you to verify your identity before we respond to your request.
Cookies and Tracking Technologies
Beep Beep Casino uses cookies, web beacons, and similar technologies to operate our platform, remember your preferences, analyse how our site is used, and deliver relevant content. Cookies fall broadly into the following categories:
- Strictly necessary cookies: Required for the website to function. These cannot be disabled without affecting the ability to log in or use the casino. No consent is required for strictly necessary cookies.
- Analytics and performance cookies: Used to understand how players navigate the site, which pages load slowly, and where errors occur. This data is aggregated and does not identify you individually.
- Functional cookies: Remember your preferences such as language settings and whether you have opted in to certain features.
- Targeting and advertising cookies: Used to serve relevant promotional content, where you have consented. These cookies may be set by our marketing partners.
You can control cookies through your browser settings. Blocking all cookies may affect the functionality of the casino platform. For full details, refer to our Cookie Policy accessible from the footer of https://beep-beep-casino-canada.com/.
Children and Minors
Beep Beep Casino strictly prohibits participation by anyone under the applicable legal gambling age. The legal minimum age to gamble in Canada varies by province and is 19 years in British Columbia, Ontario, Alberta, Manitoba, Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador, and 18 years in Quebec, Saskatchewan, and Yukon. We do not knowingly collect personal information from minors. If you believe that a person under the legal gambling age has registered on our platform or provided us with their personal information, please contact us immediately at support@beep-beep-casino-canada.com. We will investigate and delete such information promptly.
Security Measures
We take the security of your personal information seriously and use a range of technical and organisational safeguards to protect it against unauthorised access, loss, misuse, and disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Secure password hashing using current industry standards
- Two-factor authentication options for account access
- Access controls that limit which staff members can view sensitive personal data
- Regular security assessments and penetration testing of our platform
- Incident response procedures to identify and address security breaches promptly
In the event of a security breach that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA’s mandatory breach reporting provisions.
Responsible Gambling and Your Data
The data we collect about your gambling activity is used to support responsible gambling features on our platform. This includes deposit limits, session time reminders, cooling-off periods, and self-exclusion tools. If you set a self-exclusion, we retain a record of that exclusion throughout its duration and will not remove it at your request until the exclusion period has elapsed and a mandatory cooling-off period has passed.
If you are concerned about your gambling, you can reach the Problem Gambling Helpline Canada at 1-888-230-3505. This line is free, confidential, and available around the clock.
Third-Party Links and Platforms
Our website may contain links to third-party sites or resources that are not operated by Beep Beep Casino. This Privacy Policy does not apply to those third-party platforms, and we are not responsible for how they handle your information. We encourage you to review the privacy policies of any external website you visit through a link on https://beep-beep-casino-canada.com/.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will post the revised policy on https://beep-beep-casino-canada.com/ and, where required by law or where the changes significantly affect how we use your data, we will notify you directly by email or via a prominent notice on the platform. Your continued use of Beep Beep Casino following the posting of a revised policy constitutes your acceptance of the updated terms.
Contact and Complaints
If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to raise a concern about how we have handled your personal information, please contact us through any of the following:
- Email: support@beep-beep-casino-canada.com
- Phone: +1 (604) 555-9217
- Post: 88 West Pender Street, Floor 5, Vancouver, BC V6B 6N9, Canada
We aim to acknowledge all privacy-related inquiries within 5 business days and to resolve them within 30 days. Where a matter is complex or requires additional investigation, we will notify you of the expected timeline. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or to the relevant provincial privacy commissioner in your province of residence.